We structure documents and processes on the end user.
The steps of
Redefining legal documents and processes through the stages of design thinking makes contracts, information, company policies, presentations to trade union representatives, easier to understand.
The first step in the design thinking process is empathy, which is the core of the human-centered approach. In this phase, we understand and observe the reality: the environment, the needs, the behaviors, the ways of thinking, the actions and the values of the recipients of the document / process. It is essential to distance ourselves from the situation in question and put aside hypotheses in favor of intuitions.
Now it’s time to put together and summarize all the information gathered in the previous phase and make sense of it. In this second step, it is necessary to identify and delimit a problem to be solved, which must be:
- Centered on the human being;
- Sufficiently broad to allow creativity in the generation of potential solutions;
- Restricted enough to make it manageable and concrete.
Once the customer has been understood and the problem to be solved has been identified / delimited, it is necessary to create the possible solutions through a brainstorming exercise. Without setting limits of any kind, at this stage all the possibilities are evaluated objectively, resulting with the most balanced solutions between creativity, feasibility and – naturally – usefulness with regards to the final goal.
The best idea (or ideas) is brought to reality. Prototyping is a fast, “dirty” and low-cost process. We must not seek perfection, because the document / process is not destined to last. At this stage, the most important thing is to observe how stakeholders interact with the concept we have designed to understand if the new idea really represents the best way to achieve the intended purpose.
Ideas must be validated before being finalized. In this investigation phase, we bring out all the faults and complications, so as to validate the project or orient it in the right direction (yes, even completely different from the one initially designed, starting again from the definition phase).
All the previous phases bring the necessary quality to the project. The document / process is cleaned up and sees the light in its final version. The legal team, present in every phase of design thinking, sees its predominant role at this point, being responsible for validating the outcome and for assisting the Client in the implementation in the business.
Thanks to a consolidated network of translators and voice actors, we can provide legal design services in most of the world’s languages.